Same day express courier service - Time critical deliveries - A truly door to door service
Radical – a definition:
“thoroughgoing or extreme, especially as regards change from accepted or traditional forms: a radical change in the policy of a company”.
What makes us radical? Well, to answer that question we have to highlight how the same-day courier industry generally operates.
There are a small number of big name courier firms, many medium size firms and hundreds of one man couriers. These big boys ‘employ’ drivers on a self-employed basis and effectively sub-contract jobs to them.
This leads to trust issues between the big firms and the drivers as there is concern around poaching business. Most courier firms provide minimal information to the allocated driver and this affects performance.
These national courier firms promise customers they will be able to take on any job and as this is not always possible, they will sell the jobs they can’t cover onto another courier firm. Therefore, customer service is often very inconsistent.
This along with the lack of provided detail often means that jobs cannot be collected.
Deliveries sometimes are delayed and worse still, go astray leading to frustration for all parties.
The customer sometimes gets a job completed by someone completely unrelated to the company they booked the job with.
Why are we different? Three main reasons:
We provide all the necessary information about a job to the driver as they know what they can do and what they can’t. They are tried and trusted.
We use technology to connect the customer with drivers avoiding the need for expensive call centres.
We will only commit to a job when we know WE can complete it.
For more information about what we do and how we do it, please contact us on 07940 177536
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“Neil has been consistent and constant in the level of service delivered.
This has included delivering key documents, on time and in appalling winter conditions.
Like the US Post, Neil always gets through and delivers!”
Coventry City FC
Our promise to you
No selling your job to another courier firm. A point to point delivery.